Kaiwin racket authenticity & warranty check

If you're looking for a "good - affordable - value" racket that still features advanced Carbon fiber technology, then Kaiwin is a brand you can't overlook. With its widespread presence on amateur courts in Vietnam, Kaiwin has established its position thanks to its excellent power assistance and extremely eye-catching design.

However, due to its immense popularity, the market has begun to see Kaiwin rackets of unknown origin. To protect your rights and have the best playing experience, you need to know how to distinguish genuine from fake Kaiwin rackets as well as understand the 1-for-1 warranty policy from the manufacturer. Let's explore more below!

I. Check the authenticity of the Kaiwin racket

1. Scan the QR code and scratch to get the authentication code

Here's Kaiwin's most common anti-counterfeit method:
Location: An anti-counterfeit label is usually found on the neck or handle of the racket.
Method: This label typically has a silver scratch-off layer. Gently scratch it to reveal the security code.
Verification: Scan the QR code with your phone or visit Kaiwin's official website (usually kaiwin.com.vn) to enter this code. If the system confirms "Genuine product" and the number of checks is 1, you can rest assured.

2. Check using NFC technology (High-end series)

Kaiwin's new and high-end racket lines (such as the Kaiwin Pro series) have started integrating NFC chips into the racket handle.
How to use: Turn on NFC on your phone, then bring the phone's sensor area close to the butt cap of the racket handle.
Result: The phone will automatically recognize the chip and direct you to the product information page and activate Kaiwin's electronic warranty.

3. Observe the finishing details

Genuine Kaiwin rackets exhibit a high level of meticulousness:
Surface: Kaiwin typically uses high-grade T700 Carbon fiber or Fiberglass. The surface must have uniform roughness, providing a grippy feel when touched. Counterfeit products often use cheap, easily peeling matte paint or have excessively smooth surfaces.
Logo & Printing: The Kaiwin logo and technical specifications (weight, core thickness) are printed with extreme sharpness, without any ink bleeding or spelling errors.
Handle: The genuine grip is soft, absorbs sweat well, and often features a subtly embossed Kaiwin logo.

II. Kaiwin Racket Warranty Policy

✅ Time & format

Duration: Typically 03 to 06 months (depending on whether it's a mass-market or high-end product line).
Method: Kaiwin applies electronic warranty. When you purchase a racket, the dealer will activate the warranty through your phone number on Kaiwin Sport's system.

📋 Warranty conditions

You will receive repair or replacement support for the following conditions:
Core defect: The internal honeycomb core is broken, dented, or makes strange noises (thudding) when hitting, even if the racket surface has no major cracks.
Glue separation/delamination defect: The carbon or fiberglass surface detaches from the honeycomb core due to material adhesion failure.
Racket handle defect: The handle is loose, rotates, or has internal structural breakage during normal strokes.
Printing/Finishing defect: Serious cosmetic flaws immediately after unsealing (such as missing letters, ink smudges, misaligned borders).

⚠️ Cases not covered by warranty

2 Years (Only for the motor)

🚀 Implementation process

Step 1: Check warranty 🔍
Scan the QR code on the label or access the system to check product status.

Step 2: Submit defect information 📸
Take photos or videos of the defect up close and send them to Pickleplay.vn Customer Service.

Step 3: Send racket & Await processing 🚚
Send the product back to the store. We will perform a technical inspection and respond with the results within 3 - 5 business days.

Invest in value for long-term training experience

Using a paddle that doesn't meet standard weight and material specifications not only reduces playing performance but also poses an injury risk. Small design flaws can cause improper force transmission, leading to long-term strain on the wrist and elbow.

✅ At PicklePlay, we are committed to:

  • 100% Genuine: All products come with an electronic warranty QR code.
  • Joint inspection upon receipt: Customers can inspect products directly before payment.
  • Transparent warranty: Fast processing, following manufacturer procedures.
Explore Genuine Kaiwin Rackets Now