Check authenticity & warranty for Facolos rackets

Facolos has established itself as the leading Pickleball paddle brand for Vietnamese players, offering a perfect blend of advanced Carbon technology and trendy design. To ensure you own the highest quality product and avoid counterfeit goods, this article will provide detailed instructions on how to authenticate genuine Facolos paddles through the electronic system, and also understand the manufacturer's extremely reliable 1-for-1 exchange warranty policy.

I. Check the authenticity of the Facolos racket

1. Scan QR Code

Facolos integrates QR codes on each product to combat counterfeiting and activate electronic warranties:
Location: QR codes are usually affixed to the racket's neck or on the accompanying tag when purchased new.
Method: Use a phone camera or Zalo to scan the code.
Result: If genuine, the link will lead directly to Facolos' official website (usually facolos.com), displaying product information, serial number, and the interface for official warranty registration.

2. Check the serial number

Each Facolos racket has a unique identification number:
Location: The serial number is usually embossed or labeled on the edge guard or near the handle.
Verification: You can message this serial number to Facolos' official Fanpage and ask staff to check it in the system.

3. Check physical completeness

Genuine Facolos paddles (such as the Carbon T700, Fiber Glass series) are exquisitely crafted:
Carbon Surface: If it's a Carbon series (like Facolos Storm or Solar), the surface must have a uniform fine grit (friction technology for spin). Counterfeits often have a smooth surface or a sand-paint texture that peels off easily.
Grip: Genuine Facolos grips usually have an embossed logo, feel soft, and are non-slip. The butt cap must have a clearly molded Facolos logo.
Printing: The graphics on Facolos paddle faces are very sharp, colors are vibrant, and edges are not blurry.
Included Accessories: Genuine paddles always come with a protective bag and a warranty card/user manual.

II. Facolos Racket Warranty Policy

✅ Time & format

3 months (90 days): Applies to competition racket lines (such as Solar, Storm, Carbon T700).
Note: The warranty period is calculated from the date of purchase (based on the invoice or electronic warranty system).
For the warranty to be accepted by the manufacturer, you must ensure:
Electronic warranty activation: As soon as you purchase the racket, you must scan the QR Code on the racket neck or warranty card to register your personal information in Facolos' system.
Manufacturer defects: Only technical defects arising from the manufacturing process are covered by the warranty.
Original owner: The warranty only applies to the original purchaser.

📋 Warranty conditions

Core defect: The paddle's core is compressed or deformed internally, even without strong external impact.
Delamination defect: The carbon face separates from the honeycomb core, producing a strange popping sound when hitting the ball.
Handle defect: The paddle's handle is loose or broken due to a structural (unibody) flaw, not from impact with the court.

⚠️ Cases not covered by warranty

2 Years (Only for the motor)

🚀 Implementation process

Step 1: Check warranty 🔍
Scan the QR code on the label or access the system to check product status.

Step 2: Submit defect information 📸
Take photos or videos of the defect up close and send them to Pickleplay.vn Customer Service.

Step 3: Send racket & Await processing 🚚
Send the product back to the store. We will perform a technical inspection and respond with the results within 3 - 5 business days.

Invest in value for long-term training experience

Using a paddle that doesn't meet standard weight and material specifications not only reduces playing performance but also poses an injury risk. Small design flaws can cause improper force transmission, leading to long-term strain on the wrist and elbow.

✅ At PicklePlay, we are committed to:

  • 100% Genuine: All products come with an electronic warranty QR code.
  • Joint inspection upon receipt: Customers can inspect products directly before payment.
  • Transparent warranty: Fast processing, following manufacturer procedures.
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